Policies, Terms & Conditions

The Terms & Conditions (“the Terms”) constitute a legally binding contract between the purchaser (“the Customer”) of services from New Bharat Coaches (“the Service Provider”).


  • Coach Hire Agreement
  • Roles & Responsibilities for Customers
  • Roles & Responsibilities for Service Provider
  • Payment Terms, Cancellation, Breach of Contract & Refunds
  • Complaints & Disputes
  • Third Party
  • Clarification of Terms & Conditions

Coach Hire Agreement (“Agreement”) constitutes a legally binding contract between the Customer & the Service Provider for Coach Hire and any other related and agreed service or provision.

The Agreement is specific to a Customer and for the hire of the Coach(s) on a specific date & time to and from a specific location including any stops agreed (“the hire period”).

An Agreement does not allow for or include any detours or other services unless specifically agreed in advance & detailed explicitly on the Agreement.

Any use of the Coaches outside of the Hire Period or additional journeys will be subject to an additional charge on a per day usage.

The Agreement is not transferable between Customers, Dates of Hire and/or Routes.

An Agreement is only valid upon the payment of a deposit in advance and the Coach Hire Fee in full on the specified date. The Coach Hire Fee does not include the cost of time or materials in rectifying any damage that has occurred during the hire period to any coaches.

Where additional costs have been incurred in the service such as damage, these are detailed on a separate invoice.

It is the role & responsibility of the Customer to ensure that no damage is sustained to any of the vehicles hired from the Service Provider. The Customer assumes full and final responsisbilty for any damages incurred during the hire period. This excludes any vehicle damage from collision with another vehicle. It is also the role & responsibility of the Customer to report any damages or incidents to the Service Provider.

It is the role & responsibility of the Service Provider to provide a hired vehicle to the Customer on the agreed date and time for the journey(s) specified in the Hire Agreement.

The Service Provider agrees to report any damage that has occurred to the Customer in a timely manner.

The Payment Terms are strictly 14 days from the date of an Invoice unless otherwise agreed & stated on the Invoice. Failure to provide payment would constitute a Breach of Contract.

Once a Agreement have been agreed, a period of no less than 30 days would be required for the cancellation of said agreement. In lieu of notice the Hire Cost would still be due in full. In the event of cancellation, any deposit would be forfeit.

The cancellation can be made online or in writing to the Service Provider. The Service Provider will in turn confirm in writing advising of any payments or refunds due & the customer’s account updated accordingly.

The cancellation of any payment including direct debit or standing order is interpreted as a breach of contract.

In the event of a Breach of Contract the Service Provider reserves the right to claim any remaining sums due in full or part together with any further administrative costs & interest at the prevailing rate incurred. In such instances, the Service Provider is under no obligation to provide or resume any services for the Customer.

In the event of a refund due to a Customer, this would normally be processed within 30 days of the agreed refund.

Any complaints & disputes should in the first instance be addressed or communicated formally to the Service Provider.

In the event of a dispute cannot be resolved, the Service Provider agrees to enter dialogue through third-party mediation.

No third party shall have any right under the Contract (Rights of Third Parties) Act 1999 to enforce any of these Terms and Conditions.

If you have any further queries or require further clarification of the Terms & Conditionsregarding the Terms & Conditions please feel free to contact us at 

New Bharat Coaches is committed to protecting the privacy of users of our web site & providing you with a safe online experience. Set out below is our privacy policy regarding information we receive from the users of this website.

The New Bharat Coaches Privacy Policy applies to the New Bharat Coaches website & governs its data collection & usage. By using the New Bharat Coaches website, you consent to the data practices prescribed in this statement.

New Bharat Coaches collects personal identifiable information, such as your e-mail address, name, home or work address or telephone number. New Bharat Coaches also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests & favourites.

There is also information about your computer hardware & software that is automatically collected by the New Bharat Coaches website. This information can include: your IP address, browser type, domain names, access times & referring website addresses. This information is used by New Bharat Coaches for the operation of the service, to maintain quality of the service, & to provide general statistics regarding use of the New Bharat Coaches website.

Please keep in mind that if you directly disclose personally identifiable information or sensitive data through the New Bharat Coaches website, for example through any reviews, forums &/or public message boards, this information may be collected & used by others.

The New Bharat Coaches website uses cookies to help personalize your online experience. A cookie is typically a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, & can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time.

The purpose of a cookie is to tell the web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, & so on. When you return to the website, the information you previously provided can be retrieved, so you can easily use the features that you customized. You have the ability to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the New Bharat Coaches website.

New Bharat Coaches collects & uses your personal information to operate its website & deliver the services you have requested. New Bharat Coaches also uses your personally identifiable information to inform you of other products or services available from New Bharat Coaches & its affiliates. New Bharat Coaches may also contact you via surveys to conduct research about your opinion of current services or of any new services that it may offer. New Bharat Coaches does not sell, rent or lease its customer lists to any third parties.

New Bharat Coaches may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, New Bharat Coaches may share data with trusted partners to help us perform statistical analysis, improve the website, send you email or postal mail. All such third parties are prohibited from using your personal information except to provide these services to New Bharat Coaches & they are required to maintain the confidentiality of your information. New Bharat Coaches does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

New Bharat Coaches secures your personal information from unauthorized access, use or disclosure. New Bharat Coaches secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

New Bharat Coaches does not request or store Credit Card Information on-line. Instead any transactions requiring payment by Credit or Debit Card are forwarded to certified & regulated Merchant Banks that have the appropriate security measures already in place to handle such transactions including the capture of sensitive information. The only information transmitted on such occasions is atypically an OrderID,Customer Account Number, Amount, Currency & Hash Value. The Hash Value is an encrypted value that is sent & received by Merchant Banks to ensure that the data transmitted has not been intercepted & changed during the transmission of information between New Bharat Coaches & the Merchant Bank.

When personal information is transmitted to other websites, it is protected through the use of encryption, such as the SSL protocol.

New Bharat Coaches nor any of its representatives would ever request sensitive information such as your Credit or Debit Card details over the phone or by email.

New Bharat Coaches will occasionally update this Privacy Policy Statement to reflect statutory requirements & customer feedback. New Bharat Coaches encourages you to periodically review this Statement to be informed of how New Bharat Coaches is protecting your information.

New Bharat Coaches would welcome any comments & feedback regarding this Statement of Privacy.

If you have any comments or have any suggestions of ways we can improve our services please feel free to contact us at 

New Bharat Coaches recognises that many different forms of disability affect access to the web & we have adopted a proactive approach, detailed within this New Bharat Coaches Website Accessibilty Policy, to improving the services we offer.

Making a website accessible means adhering to established carefully developed standards to ensure that all users can access the web effectively.

New Bharat Coaches approach to accessibility is to make services easy to use & understand for all customers. This includes anyone who needs to or prefers to customise their computing devices so that they can access the New Bharat Coaches website effectively.

Our approach is to provide simple uncluttered web pages with clear, easy to follow content or systems to work with. We recognise that it is not just disabled people who are affected by accessibility &, our strategy, plans & vision also include people:

  • surfing the web using mobile devices
  • who block pop-ups & do not use JavaScript
  • using systems with slow bandwidth connections
  • using old browsers or old computers
  • who don’t speak or understand English fluently
  • who are not confident using computers & require easy to use systems

All users visiting the New Bharat Coaches site should be able to complete the following core user tasks:

  • transact with New Bharat Coaches using our online services
  • use the search function to find the information they require
  • find out how they can contact
  • find how they can provide feedback to New Bharat Coaches
  • customise New Bharat Coaches pages to meet their own needs & requirements
  • find how to obtain information or access to services in alternative formats
  • complete all of the above tasks using screen readers & other commonly used forms of assistive technology.

One of the guiding principles of the implementation of the Disability Discrimination Act is that disabled people should be involved in the development & testing of services. We seek the views of disabled users on the quality of our website through customer involvement, feedback, consultation & research with disabled customer groups.

New Bharat Coaches involves, & will continue to involve, all appropriate stakeholders, including those with disabilities, in the development, improvement & testing of new services & informational content.

We are identifying & implementing accessibility improvements on a priority basis & we are improving the accessibility of legacy content, services & applications by:

  • Regularly reviewing our online content, services & applications & where possible improving accessibility levels by adding accessibility features.
  • Regularly testing our site for accessibility. Live content & services on the New Bharat Coaches website are tested as part of business as usual by New Bharat Coaches
  • Co-ordinating accessibility improvements through an accessibility steering group that includes representatives from across the New Bharat Coaches website team

New Bharat Coaches would welcome any comments & feedback regarding this Statement of Accessibility.

If you have any comments or have any suggestions of ways we can improve our services please feel free to contact us at